Privacy Policy & Terms
Please read the following terms and conditions carefully before subscribing.
1. Working Days:
We operate every day except Fridays.
2. Branch Change:
You can update your city and branch from your subscription page in the app.
3. Delivery Times:
Delivery times are scheduled when adding the delivery service, based on available slots to avoid conflicts with other subscribers.
4. Missed Delivery:
If the customer does not respond to the driver at the delivery time, the meals will be returned to the restaurant. The customer may collect them within 48 hours only; otherwise, they will be disposed of for quality and safety reasons.
5. Pause Subscription:
You can pause your subscription by submitting a request at least 48 hours in advance. The total pause period must not exceed 14 days. Use the "Pause Subscription" option in the app.
6. Monthly Subscription Cancellation:
You may cancel your monthly subscription with a 20% administrative fee deducted from the remaining balance.
7. Cancellation Before Usage:
If you cancel the subscription before using any days, a 10% administrative fee will be deducted from the refund amount.
8. Weekly Packages:
Cancellation is not available for weekly packages.
9. Tabby Subscriptions:
Cancellation is not available for subscriptions paid through Tabby.
10. Daily Meal Limit:
Subscribers are not entitled to receive more than their allocated daily meals.
11. Meal Repetition:
You may repeat chicken meals and sandwiches of all kinds within your daily meal allowance only.
12. Restaurant Responsibility:
The restaurant is not responsible for any meals not collected by the customer.